Vishing is a phone scam where you can be coaxed into revealing personal and/or financial information. It involves a fraudster calling and posing as someone from a bank, building society, the police or another organisation such as a telephone or internet provider.
When you question the person on the line, you may be advised by the scammer to call your bank or the police to verify their legitimacy. This is where the scam gets more sophisticated as the call doesn’t disconnect and you continue to talk to the fraudster while thinking you are talking to your own bank or the police. At this point, they will ask for key information that leads to them being able to access your account such as credit or debit card details (including PIN), bank account details and personal data such as full name, date of birth or address.
It is vital that you never disclose your banking details or personal data over the phone. Cambridge & Counties Bank will never ask for this information unless you call us directly.
Variations on this scam, referred to as a Courier Scam, involve the victim being persuaded by people posing at police to withdraw money from a branch or cash machine to pay to a so-called courier.